Privacy Policy (July 2021)

We are Brisant Secure Ltd. We are committed to protecting and respecting your privacy. This policy sets out the basis on which any personal data we collect will be processed by us. Please read this privacy policy carefully to understand our views and practices and your rights regarding your personal data. By visiting http://www.brisant-secure.com/ or https://www.ultion-lock.co.uk/ (our sites or individually our site) your personal information will be processed as described in this policy.

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For the purpose of data protection legislation, the data controller is Brisant Secure Ltd of Units 2 and 3 Staincliffe Mill Trade Centre, Halifax Road, Staincliffe, Dewsbury, England, WF13 4AR or emailing us at sales@brisant-secure.com

• What information do we collect from you?
• Why do we collect this information?
• How long do we keep hold of your information?
• Who might we share your information with?
• How is your data stored and kept secure?
• What are your rights?
• How can you access information we hold about you?
• Changes to this Policy
• Cookies
• Contact Us

What information do we collect from you?

We will collect and process the following data about you:

• Information you give us. This is information about you that you give us by filling in forms on our sites on our sites http://www.brisant-secure.com/ or https://www.ultion-lock.co.uk/or by corresponding with us by phone, email or otherwise. It includes information you provide when you register to use our site, subscribe to our service, search for a product, place an order on our site, register your key lock and when you report a problem with our site. The information you give us may include your name, address, e-mail address, business address, financial and credit card information and phone number and your personal Keycode (which is engraved on Ultion keys).
• Information we collect from your use of our site. With regard to each of your visits to our site we will automatically collect the following information:
• technical information, such as the Internet protocol (IP) address used to connect your device to the Internet, whereabouts you connected to our service, your internet service provider (ISP), and what type of device you are using to access our service;
• information collected using Google Analytics, used to analyse the use of our site. Google Analytics generates statistical information about website use by means of cookies and tracking code which collect information such as page views, average time on site, pages per visit and total number of site visits etc. The collection of such information may include the information being transmitted to a Google server in the USA. The Google Analytics privacy policy is available at http://www.google.com/policies/privacy/.

Why do we collect this information?

We process your personal information for the following reasons:

• Pursuant to a contract in order to:
• process information at your request to take steps to enter into a contract;
• provide you with our products and services and information about our products and services which you have requested;
• process payments;
• make deliveries;
• maintain business and service continuity;
• send service communications so that you receive a full and functional service and so we can perform our obligations to you. These may be sent by email or post or, if the circumstances require it, we may contact you by phone. These will include notifications about changes to our service; and
• record information to facilitate your rights under guarantee.
• On the basis of your consent:
• Where we rely on your consent for processing this will be brought to your attention when the information is collected from you;
• We will only contact you with direct marketing communications if you consent to us doing so and you have the right to withdraw consent at any time. See the What are your rights? section below for more information.
• In our legitimate interests of providing the best service and improving and growing our business we will process information in order to:
• provide you with a personalised service;
• improve our products and services;
• keep our site and systems safe and secure;
• understand our customer base and purchasing trends;
• defend against or exercise legal claims and investigate complaints; and
• understand the effectiveness of our marketing, and to deliver relevant advertising to you
• to notify you about changes to our service
• to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes
• to ensure that content from our site is presented in the most effective manner for you and for your computer
• to allow you to participate in interactive features of our service, when you choose to do so.

We will carry out analytics to improve our products and services as set out above.

You have the right to object to processing carried out for our legitimate interests. See the What are your rights? section below for more information.

• To comply with legal requirements relating to:
• the provision of products and services;
• data protection;
• health and safety;
• anti-money laundering;
• fraud investigations;
• assisting law enforcement; and
• any other legal obligations placed on us from time to time.

How long do we keep hold of your information?

Due to the fact that locks are used within doors for long periods of time, often for decades, we will continue to retain your information unless obligations to our regulators require otherwise or we are required remove such data from our records.

Who might we share your information with?

For the purposes set out in the ‘Why do we collect this information?’ section above, we will share your personal information with:

• the following categories of third parties, some of whom we appoint to provide services, including:
• our Hosting Platforms/website developer (currently The Consultancy in Hartlepool);
• business partners, subsidiaries, suppliers and sub-contractors for the performance of any contract we enter into with you;
• analytics and search engine providers that assist us in the improvement and optimisation of our site.
• Any member of our group of companies, which means our subsidiaries.

Additionally, we will disclose your personal information to the relevant third party:

• In the event that we sell or buy any business or assets, in which case we will disclose your personal data to the prospective seller or buyer of such business or assets.
• If we (or substantially all of our assets) are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
• If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use and other agreements; or to protect the rights, property, or safety of our customers, our regulator, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and prevention of money laundering and credit risk reduction.

How is your data stored and kept secure?

At Brisant Secure Ltd, we take your safety and security very seriously and we are committed to protecting your personal and financial information. All information kept by us is stored on our secure servers. Where we have given you (or where you have chosen) a password that enables you to access certain parts of our service, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

We may use cloud IT providers and software which means that we may transfer your data outside the European Economic Area (“EEA”). We will only do so if adequate protection measures are in place in compliance with data protection legislation. We use the following protection measures:

• transferring to Commission approved countries;
• using Commission approved model contractual clauses;
• requiring companies we transfer data to in USA to be signed up to certification e.g. Privacy Shield for US

Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access. More information is available by contacting us.

What are your rights?

Where processing of your personal data is based on consent, you can withdraw that consent at any time.

You have the following rights. You can exercise these rights at any time by contacting us at Brisant Secure LTD of Units 2 and 3 Staincliffe Mill Trade Centre, Halifax Road, Staincliffe, Dewsbury, England, WF13 4AR or emailing us at sales@brisant-secure.com.

You have the right:

• to ask us not to process your personal data for marketing purposes. We will inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes;
• To ask us not to process your personal data where it is processed on the basis of legitimate interests provided that there are no compelling reasons for that processing;
• To ask us not to process your personal data for scientific or historical research purposes, where relevant, unless the processing is necessary in the public interest.
• to request from us access to personal information held about you;
• to ask for the information we hold about you to be rectified if it is inaccurate or incomplete;
• to ask for data to be erased provided that the personal data is no longer necessary for the purposes for which it was collected, you withdraw consent (if the legal basis for processing is consent), you exercise your right to object, set out below, and there are no overriding legitimate ground for processing, the data is unlawfully processed, the data needs to be erased to comply with a legal obligation or the data is children’s data and was collected in relation to an offer of information society services;
• to ask for the processing of that information to be restricted if the accuracy of that data is contested, the processing is unlawful, the personal data is no longer necessary for the purposes for which it was collected or you exercise your right to object (pending verification of whether there are legitimate grounds for processing);
• to ask for data portability if the processing is carried out by automated means and the legal basis for processing is consent or contract.

Should you have any issues, concerns or problems in relation to your data, or wish to notify us of data which is inaccurate, please let us know by contacting us using the contact details above. In the event that you are not satisfied with our processing of your personal data, you have the right to lodge a complaint with the relevant supervisory authority, which is the Information Commissioner’s Office (ICO) in the UK, at any time. The ICO’s contact details are available here: https://ico.org.uk/concerns/.

Changes to our privacy policy

This policy may be updated from time to time. Please check back frequently to see any updates or changes to our privacy policy.

Cookies

Our websites have two different hosting platforms. http://www.brisant-secure.com/ is hosted on Easyspace and https://www.ultion-lock.co.uk/ is hosted on Hyve (the “Hosting Platforms”). These Hosting Platforms may use cookies to distinguish you from other users of our website. This helps them to provide you with a good experience when you browse our website and also allows them to improve our site. For detailed information on the cookies used by our Hosting Platforms and the purposes of such cookies see the Cookie policies of our Hosting Platforms which can be found at the following locations:

https://www.easyspace.com/terms-and-conditions/cookies

https://www.hyve.com/information-centre/legal/cookie-policy

We use the following cookies for the following purposes:

• Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website.
• Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
• Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you and remember your preferences.

You can find more information about the individual cookies we use and the purposes for which we use them in the table below:

You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.

Contact Us

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to Brisant Secure LTD of Units 2 and 3 Staincliffe Mill Trade Centre, Halifax Road, Staincliffe, Dewsbury, England, WF13 4AR or emailing us at sales@brisant-secure.com or you can call us on 01924 410200.